Global market leader Call Centres– France and the Netherlands

Global market leader Call Centres– France and the Netherlands

Business plan aimed at doubling EBITDA in 3 years

Stock-listed global market leader in customer contact (call) centres and customer care solutions.

Our assignment: Develop the commercial strategy 2006-2008, and reorganise the commercial division in the Dutch market. Target: Double the EBITDA and realise a top 5 position in the Dutch market. The project involved:

  • Brand and product strategy
  • Marketing & Sales plan
  • Sales process and protocol
  • Reorganisation of the commercial division